Vision

Gain greater understanding of the opportunities with customers with emotional intelligence methods and empathy exploration, resulting in a more clear direction of your future.

Design

Learn to design better customer interactions and user experiences; develop better products and services that engage customers and exceed your business goals.

Education

Develop more effective training and development programs that infuse emotional intelligence design and customer experiences that engage customers and employees.

Advanced Personas

Build more robust customer and employee personas and gain greater insight and understanding that reduces waste and increases your agility.

Advanced Journey Mapping

Go beyond the knowledge of touchpoints to understanding emotional detractors and triggers of the customer journey. Make the journey more real with overlying emotional intelligence know-how.

Increased Collaboration

The emotional exploration involved with Empathy Mapping creates a heightened level of collaboration among employees; investigating and analyzing emotions together develops a strong bond that propels customer experience innovation.
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Some Words From Our Clients

All of our employees could benefit from going through this workshop. We all have a significantly greater understanding of our customers and than we did before.
HR Director
Empathy Mapping gave our Value Streams a much needed human dynamic. We are much better prepared for making better decisions and understand the real value in all we do.
CX Manager

Our Proven Process, Produces Results

1. DESIGN

We work together to determine the best solutions for you and your needs.

2. DEVELOP

We develop your solution and work to determine the best timing and location.

3. DELIVER

Workshop, speaking session, assessment, training, coaching

4. EVALUATE

Determine impact or effect of what was delivered from participants.

5. IDENTIFY

Determine logical next steps to increase onward and upward movement.

We’re Here To Help You Move Onward & Upward!

Through Emotional Intelligence & Human-centered Design

Let’s Get Started!